• People,  Words

    A Must Read for CSRs

    Are you a customer service representative? If you are, did you go through a thorough training to be a GREAT CSR?   You may be puzzled as to why bother be great when you can still be the CSR that you are. At the same time, you must have been made aware of the differences in each customer – needs, demands, attitude and status. You maybe right, that you don’t have to be well trained to be a great Customer Service Representative. Why do I say so? Simply because servicing a customer is just like lessons in life – you learn it by experience!   But perhaps, keeping in mind…