Are you a CSR or a Customer Service Representative? If you aren’t, do you plan to take CSR jobs? If you are, did you go through thorough training to be a GREAT CSR? You may be puzzled as to why bother be great when you can still be the CSR that you are. At the same time, you must have been made aware of the differences in each customer – needs, demands, attitude, and status. You may be right, that […]
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