We all go through a phase in life where you are wanting something you cannot really name or have a hard time determining what. Then you hear and read words that are not really in the encouragement category and may not really be pointed or thrown at you but affects you so much and breaks your heart a lot more. That confusing feeling that somehow stresses you out because it keeps bothering you day and night. Then this confusion causes depression and then makes you feel that you have become a little crazy that you find yourself crying over the littlest of things. Well, we all are, crazy. At some point, end of last year and early this year, I somehow have gone through this phase. I think I have been coward to go for what I really want for a long time. It doesn’t mean that I opted for something I do not want and something that is not right though. It just came to a point that I came to realize that there is a gap within me – a blank space I needed to fill in with something beautiful maybe. Something happy. Something warm. Something brighter. And that something will sure allow me to go further, fulfill dreams and help me a lot to become the better version of what I opted to do and be at the past and of course, be the best version of me for the future. And at the end of it all, this big step I took is not really about me after all… but for the people I love most. We are all like plants that needed water and sunlight to be at our best and give either fruit or flowers to the people around us. Sometimes you (the plant) can even give both flowers and fruits, and even more.
I came to realize that this quote/phrase from Eckhart Tolle I have read sometime ago is indeed true. I would like to share it with you too.
There are times that stress is also cause by not “wanting to be there” but also by over thinking. By being so negative by some thing or someone new to you even if you have not given it a try or chance to prove its worth.
LIFE is a battle for some, a game of gamble for some and even like a wheel of fortune for others. No matter how you look at it, no matter how you go with the flow, no matter how take it…we all are going for the life that we want.
*credits to the image owner
When I was little, you’ll find me doodling and reading more than I am in front of the computer now. Besides the fact that I love drawing, we did not really have a computer yet then. Ha! Ha!
Kidding aside, here are some words to inspire us this time of the year. I know for a fact that a lot of us are on “vacation” right now, enjoying. But there are still a lot of us too, that is taking the time to do a little soul searching and some others repent their sins in many simple and complex ways they can. but however we spend our Holy Week, these words would sure remind us of something about us and much more, about life.
Humility, bravery, love, trust, family values, peace, friendship and positivism are just some of what we, as humans, should really incorporate within ourselves. It may be a little hard but with open-mindedness and HIS guidance, we will be who we want to be and should be, we will get to where we belong and we should be – slowly but surely.
* images from Pinterest & QuotedDiary
Are you a customer service representative?
If you are, did you go through a thorough training to be a GREAT CSR?
You may be puzzled as to why bother be great when you can still be the CSR that you are. At the same time, you must have been made aware of the differences in each customer – needs, demands, attitude and status. You maybe right, that you don’t have to be well trained to be a great Customer Service Representative. Why do I say so? Simply because servicing a customer is just like lessons in life – you learn it by experience!
But perhaps, keeping in mind these 20 great customer service replies would help you to be an outstanding CSR.
- How can I help you today?
- I’m happy to do that for you.
- What is most convenient for you?
- I’m sorry there is a problem. We’ll make it right.
- What do you think would be fair?
- Is that all right?
- Let me make sure I have this correct.
- Thank you for being so patient.
- I’ll get right back to you. (And please make sure you do)
- We value our customer’s input.
- I’ll pass your comments along.
- Let me find out for you.
- I know exactly what you mean.
- Would you like me to review anything with you?
- You’re welcome!
- Do you have any questions?
- I’ll take care of that right away.
- Is there anything else I can do for you?
- I’m glad I could help you.
- We appreciate your business.
- Please call / come again.
Another tip I have for you is that never give false hope. It is really okay to tell a customer if you can’t do or can no longer do anything to resolve an issue or a situation, just as long as you tried and was honest. And one more thing, these replies are nothing unless delivered properly and in the right tone. Remember, it is not what you say, it is how you say it.
*CSR replies credits – CVG’s P.com
It is now up to you who you would like to be.
Another inspiring thought that is relevant or related to this is…
“Judging a person does not define
who they are…
It defines who YOU are!”