“A friend is someone whole reaches for your hand, but touches your heart.”
I have been inspired to try back my love for photography as soon as I got my Cherry mobile Flare phone. Together with my childhood friends, we visited a resort in Bulacan. The kids had so much fun especially Roey who got to play again with Miggy. Miggy is just almost a year older than her and the two get along pretty well. I hope that their friendship, just like their Moms’ last a lifetime.
Last February, we have welcomed the image of the Blessed Virgin Mary at home. We have offered our prayers and lifted up to her our heart’s desires. A week of praying the rosary truly lifted our spirits. I am but glad that my daughters, at their young age, willingly prayed the rosary with me. My elder daughter even invited some friends to pray with us. Having the Blessed Virgin Mary’s image at home brought back a lot of memories to me. I have once been a member of Block Rosary and Legion of Mary back my High School days. I was very active during my sophomore and junior year in fact. My childhood friends and I would always pray and join the Block Rosary prayer brigade.
“Block Rosary is a Mother’s call to her children. Block Rosary is designed in Heaven and brought to earth by the Mother of God. Block Rosary neighbors PRAY together; Block Rosary Neighbors STAY together.”
(*source – Block Rosary Crusade Nigeria website)
With this, it gave me a feeling of wanting to have both my kids be as active as I was at church before. It wouldn’t just bring them closer to Him but also would definitely bring out the best in them. Most parents would agree with me in that fact for sure.
This really calls for the Stef that was… thanks for the Blessed Virgin Mary’s visit and I hope it won’t be the last.
When I was little, you’ll find me doodling and reading more than I am in front of the computer now. Besides the fact that I love drawing, we did not really have a computer yet then. Ha! Ha!
Kidding aside, here are some words to inspire us this time of the year. I know for a fact that a lot of us are on “vacation” right now, enjoying. But there are still a lot of us too, that is taking the time to do a little soul searching and some others repent their sins in many simple and complex ways they can. but however we spend our Holy Week, these words would sure remind us of something about us and much more, about life.
Humility, bravery, love, trust, family values, peace, friendship and positivism are just some of what we, as humans, should really incorporate within ourselves. It may be a little hard but with open-mindedness and HIS guidance, we will be who we want to be and should be, we will get to where we belong and we should be – slowly but surely.
* images from Pinterest & QuotedDiary
Are you a customer service representative?
If you are, did you go through a thorough training to be a GREAT CSR?
You may be puzzled as to why bother be great when you can still be the CSR that you are. At the same time, you must have been made aware of the differences in each customer – needs, demands, attitude and status. You maybe right, that you don’t have to be well trained to be a great Customer Service Representative. Why do I say so? Simply because servicing a customer is just like lessons in life – you learn it by experience!
But perhaps, keeping in mind these 20 great customer service replies would help you to be an outstanding CSR.
- How can I help you today?
- I’m happy to do that for you.
- What is most convenient for you?
- I’m sorry there is a problem. We’ll make it right.
- What do you think would be fair?
- Is that all right?
- Let me make sure I have this correct.
- Thank you for being so patient.
- I’ll get right back to you. (And please make sure you do)
- We value our customer’s input.
- I’ll pass your comments along.
- Let me find out for you.
- I know exactly what you mean.
- Would you like me to review anything with you?
- You’re welcome!
- Do you have any questions?
- I’ll take care of that right away.
- Is there anything else I can do for you?
- I’m glad I could help you.
- We appreciate your business.
- Please call / come again.
Another tip I have for you is that never give false hope. It is really okay to tell a customer if you can’t do or can no longer do anything to resolve an issue or a situation, just as long as you tried and was honest. And one more thing, these replies are nothing unless delivered properly and in the right tone. Remember, it is not what you say, it is how you say it.
*CSR replies credits – CVG’s P.com
Yesterday was my Mama’s 2nd death anniversary. We offered a mass for her soul and dropped by the cemetery. I’ve been dreaming of her almost every week which made me truly miss her. These adjectives aren’t enough to describe how wonderful she’s been not just to me but to my kids and so as my friends. A lot can testify on that.
Losing a Mother is really though but it has made me tougher as a person and a Mom too. I could not thank my Mom enough for all of what she taught and imparted me. As go on with life, I feel so blessed and lucky that I was once her baby. If given another chance to live, I would like her to be my Mother again.
Mama, I miss you! We miss you!
We hope that you are so much happier now in heaven!
We love you! ?
* For the scrapblog freebies, special credits to:
Shery K Designs
It is now up to you who you would like to be.
Another inspiring thought that is relevant or related to this is…
“Judging a person does not define
who they are…
It defines who YOU are!”